Monday, 24 Jan 2022

Uber passenger pays over £800 for five-mile trip across London after ‘app error’

A man has been charged over £800 for a five-mile Uber trip across London.

The Uber app showed that Matthew Cook, a 32-year-old recruiter from New Cross, apparently made a 227 mile journey to Manchester yesterday morning (September 30).

Although he'd been dropped off in Manchester at 6.57a.m according to the app, Matthew woke up in his London home.

His eye-watering bill came to £830.91.

Matthew had been staying in Manchester last weekend, and "must have obviously clicked" the Manchester address before he got in the Uber.

However, the driver asked him where he wanted dropping off and took him to his London address.

Now, Uber are making him pay the full amount.

Matthew told the Mail Online: "I sent my location this morning, which was an hour after I was meant to be dropped in Manchester, and I'm in London.

"It's impossible, nobody could get back from Manchester that quickly.

"If I'd have fallen asleep and I'd been dropped off in Manchester, I would have been like 'OK I've f**ked up here', but there's no reasoning from them and no budge. It's been like banging my head against a brick wall."

Matthew admitted to having clearly made an error in choosing the wrong address, but still thinks "they should be able to give the money back" considering what he claims actually happened.

He fumed that the cost was "more than my rent", and more than a flight to Australia.

Uber have claimed that it was a "legitimate trip", and according to Matthew they've also said they can't get in touch with the driver.

A message from Uber to Matthew read: "This trip was requested from a device previously associated with your account, and the pickup/drop off locations are consistent with your trip history.

"We are considering this a legitimate trip, and are unable to make any adjustments to the fare at this time.

"Please, let us know if you have any details regarding this trip that you would like to share with us, and we'll be happy to take another look."

The Daily Star has contacted Uber for comment.

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